Help
How can we help?
Everything about delivery, returns and fitting. If the answer is not here, we are happy to help.
Write to usDelivery
Every order is packed by hand and dispatched within 2 working days.
| UK standard | £6.95, or free over £150. 2 to 3 working days. |
|---|---|
| UK next day | £12, order by 1 pm on a working day. |
| Samples | Free, by first class post. |
| Outside the UK | Please ask. We are happy to quote. |
Returns
If something is not right, send it back within 60 days, unused and in its box, for a full refund.
- Write to us with your order number and we will send a returns label.
- Refunds go back to the card you paid with, within 5 working days of the parcel arriving.
- Pieces that have been fitted cannot be returned unless they are faulty. Our guarantee covers faults.
Our guarantee
Every switch, socket and dimmer is guaranteed for life.
If a mechanism fails or a finish flakes in normal use, we will replace it. Living finishes darkening with age is not a fault; it is the finish doing what it should.
Fitting
Please have Ironbridge accessories fitted by a qualified electrician, to the current wiring regulations.
- Every plate fits a standard UK back box. Check the depth listed on each product page.
- Finish-matched screws are supplied. We suggest lining the slots up vertically.
- Dimmers have Varilight V-Pro inside. In a 2-way circuit, fit the dimmer at one end and a switch at the other.
- Keep the protective bag on the plate until the decorating is finished.
Fitting instructions for each product will be available to download here.
Questions
Will these fit my existing back boxes?
Yes. Every plate fits a standard UK back box. Most pieces need a box at least 25 mm deep. Sockets with USB-C, and the screwless Severn dimmers, sockets and spurs, need 35 mm. Each product page lists the depth.
Where are they made?
In Britain, by a family-run factory. Ironbridge, the Shropshire town we are named for, is where that family lives.
Can I fit them myself?
Wiring accessories should be fitted by a qualified electrician, to the current wiring regulations. Each piece comes with fitting instructions for them.
Do the finishes match across collections?
Yes. Aged Brass on a Severn socket is the same Aged Brass as on a Darby dimmer, so you can mix surfaces from room to room, or on the same wall.
Will Aged Brass change colour?
Slowly, and only for the better. It is unlacquered, so it darkens where hands touch it. If you would rather it stayed as it is, choose Polished Brass.
Do the dimmers work with LED lamps?
Yes. Every Ironbridge dimmer has a Varilight V-Pro dimmer inside: trailing-edge dimming made for dimmable LED, with no flicker, no hum and no minimum load. Choose 120 W or 300 W of LED per gang.
What is V-Pro?
V-Pro is the trailing-edge LED dimmer made by Varilight. Push to switch on and off, turn to dim. It has a soft start, three dimming modes, a brightness range you can fine-tune, and it keeps its settings after a power cut.
Can I dim a light from two places?
Yes, in a 2-way circuit: fit the dimmer at one end and an Ironbridge switch at the other. Only one dimmer per circuit.
Can I see a finish before I buy?
Yes, and we would encourage it. Order up to three finish samples free from the Finishes page.
Do you make anything not listed here?
Tell us what you need. Grid switches, cooker switches, shaver sockets and more gangs are on the list for after launch.
Contact us
- hello@ironbridge.example
- Telephone
- 01952 000 000
- Hours
- Monday to Friday, 9 am to 5 pm
Privacy
Privacy notice to follow before launch.
Terms
Terms of sale to follow before launch.