Why we offer a lifetime guarantee
At VARILIGHT, we believe in the enduring craftsmanship of our British Made products. Our Lifetime Guarantee underlines that confidence: we promise to repair or replace any genuine manufacturing defect for as long as you own the product.
What this means for you
- Free repair or replacement for defects in materials or workmanship.
- Coverage lasts for the life of the product during your ownership.
- Fast and easy, hassle-free claim process.
What's covered (and what's not)
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Covered
Defects in materials or assembly under normal, intended use.
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Not covered
Normal wear and tear, accidental damage, or misuse.
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Ownership
Guarantee applies to the original purchaser with proof of purchase.
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Limitation
The "lifetime" refers to the expected service life of the product.
How to make a claim
Send us a message (or email our support team at help@varilight.co.uk) with your purchase details and issue description.
We'll review and respond within one working day.
Return the faulty product free of charge through the Royal Mail returns portal, using our returns reference (KILNWOOD) and the reference number we email you.
If approved, we'll arrange a repair or replacement quickly at no cost to you.
Frequently asked questions
How long is "lifetime"?
The expected lifetime of the product under normal use, reflecting our confidence in its durability.
Do I need to send the product back?
Yes. The faulty product must be returned. We'll email you a reference number, and you can return it free of charge through the Royal Mail returns portal, using our returns reference (KILNWOOD) and your reference number.
Can I transfer the guarantee?
No. This guarantee is exclusive to the original purchaser. Please retain your proof of purchase.