Lifetime Guarantee
Your peace of mind—backed for life.
Why We Offer a Lifetime Guarantee
At VARILIGHT, we believe in the enduring craftsmanship of our British Made products. Our Lifetime Guarantee underlines that confidence: we promise to repair or replace any genuine manufacturing defect for as long as you own the product.
What this means for you:
- Free repair or replacement for defects in materials or workmanship.
- Coverage lasts for the life of the product during your ownnership.
- Fast and easy, hassle-free claim process.
What’s Covered (and What’s Not)
- ✔ Covered:
- Defects in materials or assembly under normal, intended use.
- ✘ Not Covered:
- Normal wear and tear, accidental damage, or misuse.
- Ownership:
- Guarantee applies to the original purchaser with proof of purchase.
- Limitation:
- The “lifetime” refers to the expected service life of the product, not your personal lifetime.
How to Make a Claim
- Email our support team at help@varilight.co.uk with your purchase details and issue description.
- We’ll review and respond within one working day.
- If approved, we’ll arrange a repair or replacement quickly at no cost to you.
Frequently Asked Questions
- How long is “lifetime”?
- The expected lifetime of the product under normal use, reflecting our confidence in its durability.
- Do I need to send the product back?
- Typically no but we’ll advise if return is needed for inspection or repair.
- Can I transfer the guarantee?
- No. This guarantee is exclusive to the original purchaser. Please retain your proof of purchase.
